Improve Your Business Impact Analysis tip 4 – Facilitated workshops

A successful Business Impact Analysis (BIA) will harness knowledge from throughout the organization to compile accurate comprehensive data needed create practical business continuity plans. These tips will help the business continuity management professional focus their efforts on collecting valid data from credible sources.

Tip #4  Conduct interviews or facilitated workshops

Sending BIA questionnaires to employees can lead to widespread confusion because respondents may not comprehend the context of the question or may provide information based on emotion rather than fact. If a questionnaire is the only option, prepare an accompanying guide. Test the guide with a control group before its widespread distribution.

For the first BIA conducted within an organization, a facilitated workshop is recommended. Conducting interviews or facilitated workshops allows the BIA team to clear up any confusing language and clarify questions.  They are available to answer any inquires, set expectations and raise awareness. Interviews and workshops also allow the BIA team to drill down on any surprising or inconsistent information. Remember that every question should provide information that will be used in the business continuity plan.

Return tomorrow for our next tip on Business Impact Analysis (BIA).

(For more information on DRI’s professional practices please read Professional Practice One – Program Initiation and Management DRII Professional Practices  June 1, 2012 Version 1)

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