14 ICS Management Characteristics – 4 Tips for ICS Modular Organization

The ICS organizational structure develops in a modular fashion based on the size, complexity of the incident, the quantity of resources required, as well as the specifics of the hazard environment created by the incident. When needed, separate functional elements can be established, each of which may be further subdivided to enhance internal organizational management and external coordination. Responsibility for the establishment and expansion of the ICS modular organization ultimately rests with Incident Command, which bases the ICS organization on the requirements of the situation. As incident complexity increases, the organization expands from the top down as functional responsibilities are delegated. Concurrently with structural expansion, the number of management and supervisory positions expands to address the requirements of the incident adequately.

Tip #1 – Beware of insufficient staffing of necessary positions

If necessary positions are not staffed, the inherited responsibilities can overcome staff. Emergency response personnel can quickly became overwhelmed with duties as the incident progresses and expands, and the lack of command staff support can led to operational impediments. Emergency responders should consider establishing command staff positions at the outset of an incident in order to improve incident command’s ability to effectively and efficiently coordinate response operations.

Tip #2 – Have everyone stay in their box/role

Everyone, including the Incident Commander, should concentrate on the duties and responsibilities assigned to their role. Operating outside the scope of their function can lead to duplication of efforts, wasted resources, and confusion. Freelancing is not conducive with an effective response.

Tip #3 – Strengthen network relationships by highlighting the contributions of different members

As responders come to appreciate the skills of other network members and observe these members fulfilling their commitments, they develop trust in them. Such trust forms a virtuous circle of reciprocity and coordination. But vicious circles can form if a response is faltering. As network members perceive other members as incompetent or failing to meet their responsibilities, they are less likely to rely on them and more likely to favor unilateral action rather than coordinate their resources.  ICS managers can overcome this by communicating to their staff and to the media the positive contributions that network members have provided, establishing the credibility and competence of ICS members and thereby building a basis for intra-network trust.

Tip #4 – Separate the pool of technical specialist from the trained ICS command structure positions

It is vital to separate the pool of technical specialist from the trained ICS command structure positions (command staff, planning, logistics, situation, finance, and resource personnel)

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